Questions

Q. What does ‘product status’ mean?
Q. How do I use the shopping cart?
Q. If I have a discount voucher how do I use it?
Q. What are your delivery / shipping methods?
Q. Do you do wholesale or bulk / discount purchases?
Q. How will my information be used?
Q. I am having problems with registration and / or log-in
Q. Can I make an order via email instead of registering an account?
Q. What materials do you use for your items?
Q. If my items arrive defective or if you do not have a product, can I get a refund / exchange?
Q. Do you do gift wrapping services?

Answers

Product availability

• Items labeled as ‘pre-order’ means the item has been sold but you may pre-order subject to availability of materials. Please follow the check out procedure stated under ‘how to order’ and we will confirm whether the item can be re-made specially for you!

• For ‘pre-order’ items, please allow about 1-2 weeks for the items to be made.  Thank you for your patience!

• Items labeled as ‘sold out’ are unfortunately, sold out.  So order early to avoid disappointment!

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Shopping Cart

How to use the shopping cart:

• Click on the ‘buy now’ button on either the main page or product detail page.

• If you wish to go back to the main page to continue shopping, please click on ‘continue shopping’.  After adding all the items you wish to purchase, proceed to complete the following:
  • Key in your voucher code if you have one and click ‘submit’
  • Select your shipping method.
  • Select your payment method.
  • Please check that your shipping address is correct. Otherwise, please amend it.
  • Let us know if you have any other requests.
  • Please confirm that you and read and agree to our terms and conditions.
  • Once you have completed the checkout process, click ‘checkout now’.

• You will receive an email regarding your order. Please wait for a confirmation email from us to confirm the availability of your order together with payment details.

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Discount voucher

After you have added all the items you wish to purchase to your shopping cart, enter the discount voucher code at the shopping cart page and click ‘submit’.

If you receive a message that the voucher is invalid or has expired but you believe that it should not be, please chat with us or email us at ask@littlebeadstore.com.

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Delivery / shipping methods

• We ship internationally. For our shipping rates, please click here. Normal local (Singapore) postage is FREE so you need not worry about additional costs!

• Once your payment has been accepted, you will receive a second e-mail to notify you about the shipment details.

• Please allow 2 ~ 5 working days for Singapore postal delivery. Overseas air mail delivery takes 1 ~ 2 weeks.

• Please note that we will not be responsible for any items lost in the mail once delivered.

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Wholesale / Bulk purchase discount

We welcome wholesale (both small and large quanity). We do international shipping. You can mix and match, one piece per design. Please email us at ask@littlebeadstore.com to enquire.

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Use of information

We may from time to time, send e-newsletters on our latest products.  If you wish to unsubscribe from these e-newsletters, simply reply with an email stating so.

Please note that other than for our newsletters and for delivery purposes, you information will NOT be shared with anyone else.

For more details on how your information is used, please refer to our privacy policy.

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Problems with registration / log-in

If you are experiencing problems with registering an account or logging in, please chat with us on msn littlebeadstore@live.com or email us at ask@littlebeadstore.com

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Making Orders

You may order via email by sending an email to shop@littlebeadstore.com with the following:

Product number:
Product name:
Quantity:
Voucher Code, if any:

However, we recommend that you create an account so that you can track your orders and calculate the actual price of your order after the relevant discount and shipping and payment prices, if applicable. Be rest assured that we will NOT use your information for any other purposes other than delivery and our newsletters, if you subscribe for it.

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Materials used

The items are made of solid metal. However, if you wish, for the earrings with ear hooks, we can change them to 925 Silver at your request for an additional $2.00 per pair.

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Refund / exchange policy

Please refer to our refund and exchange policy for more details.

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Gift wrapping services

We provide gift wrapping services for all occassions! Please click here for more details.

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